Returns & Exchanges

At KOSPET, we are committed to ensuring you are fully satisfied with your rugged smartwatch; if you are not completely happy with your purchase, you can return your item within 30 days of delivery for a full refund or exchange.

1

Initiate Your Request

Contact our official support team at [email protected] with your order number and the reason for your return to receive a Return Merchandise Authorization (RMA).

2

Prepare the Package

Ensure the device is in its original condition and include all accessories, manuals, and original packaging to qualify for a full refund.

3

Ship the Product

Affix the provided return label to your package and drop it off at the designated carrier location, ensuring you retain the tracking number for your records.

4

Inspection and Refund

Once our technical team inspects the returned unit to confirm functionality and condition, your refund will be processed to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing